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Passing the IT Certification Exams can be Tough, but with the right exam prep materials, that can be solved. ExamLabs providers 100% Real and updated Microsoft Dynamics 365 MB-230 exam dumps, practice test questions and answers which can make you equipped with the right knowledge required to pass the exams. Our Microsoft MB-230 exam dumps, practice test questions and answers, are reviewed constantly by IT Experts to Ensure their Validity and help you pass without putting in hundreds and hours of studying.
The MB-230: Microsoft Dynamics 365 Customer Service test assesses the competence of the applicants in managing cases & knowledge management, queues, service-level agreements, analytics, and entitlements. It also evaluates their skills in implementing scheduling, and omnichannel for Customer Service. This is one of two exams required for getting the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certificate. The target audience for this qualifying test is Dynamics 365 Functional Consultants. These specialists have the responsibility of designing and applying service management visualization & reports proposed by and in partnership with the Customer Engagement Administrators. They utilize the visualization and reports for upgrading and implementing the Power Platform components, which include connected services, knowledge management, and customer feedback. Although the exam doesn’t have any formal prerequisites, the candidates should have expertise in Customer Service. They need to understand the industry terminology, priorities, standards, best practices, methodologies, and customer service operations. It is also important to have the competence in facing the needs of the users through Dynamics 365 Customer Service.
Exam Details
Microsoft MB-230 comes with 40-60 questions of various types. The test is given in English only. The regular exam fee is $165. The test can be taken as a proctored online exam or at one of the Pearson VUE testing centers across the planet. The pass mark is 700 points on a scale of 1000. Those applicants who don’t attain this score should retake the exam.
Microsoft proposes the official training course to help the specialists prepare for this certification test. This course covers working with automatic case creation and queue management. It also focuses on creating cases to interacting with the customers as well as resolving those cases. In addition, this training includes learning the key details from data analysis, which can help you resolve similar cases in the future. Microsoft also offers free learning paths that can equip the students with all that they need to succeed in the MB-230 exam. In addition, it is recommended that the test takers explore other platforms to find various preparation tools to improve their performance in the exam.
Exam Topics
Before choosing preparation resources, it is critical to understand the subject areas of the test. It will allow you to choose these tools carefully and prepare adequately. The important points of the domains that are included in Microsoft MB-230 are enumerated below:
Managing Cases and Knowledge Management: The first section measures the competence of the professionals in:
Managing Entitlements, Queues, and Service-Level Agreements (SLAs): As for the next part, the applicants should show their skills in the following:
Implementing Scheduling: This domain checks the proficiency of the test takers in:
Implementing Omnichannel for Customer Service: The next module is all about:
Managing Analytics: The last subject area assesses the expertise of the examinees in the following:
Career Prospects
Earning a certification can make a significant difference in a career journey of an IT professional. The specialists who pass the Microsoft MB-230 test and the related exam will get the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certificate. It provides them with various career opportunities. Some of the positions that they can consider are a CRM Consultant, a CRM Analyst, a CRM Administrator, a Sales Operation Analyst, an Information Technology Consultant, and a CRM Business Analyst. The average remuneration for the certified applicants is $68,000 per year.
Choose ExamLabs to get the latest & updated Microsoft MB-230 practice test questions, exam dumps with verified answers to pass your certification exam. Try our reliable MB-230 exam dumps, practice test questions and answers for your next certification exam. Premium Exam Files, Question and Answers for Microsoft MB-230 are actually exam dumps which help you pass quickly.
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