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Microsoft MB-240 Practice Test Questions, Microsoft MB-240 Exam Dumps

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The MB-240: Microsoft Dynamics 365 Field Service exam measures the competence of the specialists in managing work orders, field service mobility, purchasing, and inventory as well as configuring field service apps. Moreover, this test checks their expertise in scheduling & dispatching work orders, and implementing the Connected Field Service. The intended audience for the exam is Microsoft Dynamics 365 Customer Engagement Functional Consultants. These professionals have proficiency in Field Service and skills in implementing solutions, which manage resources that complete the Field Service lifecycle. Furthermore, they implement the Field Service processes that are designed in partnership with both external and internal teams. These individuals also work with the deployment of the Connected Field Service solutions & mobile applications and configuration of default administration areas of the Field Service applications.

The Microsoft MB-240 exam does not have any prerequisites. However, the test takers should have an understanding of how to customize and configure elements of the Field Service applications, which include the configuration of resources, services, incidents, attributes, inventory integration, resource scheduling, service agreements, work orders, and field service settings, among others. Those specialists who pass this test and the related exam will get the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification.

Exam Details

Microsoft MB-240 contains 40-60 questions of different types. The test is available in English only. The applicants can register for the exam through the Pearson VUE website. The registration fee is $165. The test is timed, proctored, and delivered in a secure environment. It can be taken at one of the Pearson VUE centers. At the same time, the individuals can ace it online from the comfort of their homes or offices.

Microsoft proposes the official instructor-led training course to support the preparation process of the professionals. This course can help them improve their expertise in identifying and setting the key components, which are utilized to deliver Field Service and mobile solutions. It also focuses on the abilities to identify the organizational considerations, which will drive configuration decisions and common configuration aspects. Furthermore, this training option is useful for an understanding of the bigger picture and end goals that are focused on implementations, which aid in creating more efficient solutions.

Exam Topics

The applicants should get familiar with the subject areas that are covered in the test as early as possible. They can download the exam blueprint and explore it. The highlights of the domains of Microsoft MB-240 are enumerated as follows:

Setting Field Service Apps: The first part evaluates the competence of the test takers in the following:

  • Configuring settings: It focuses on the proficiency in defining & setting core mandatory security roles, resource mandatory scheduling alternatives, and mandatory entities. It also covers setting skills & characteristics, technician time tracking, and territories, organizational units, & postal codes, among others.
  • Setting service and product pricing: It includes setting minimum durations & charge amounts, defining tax codes as well as required product & service types.
  • Setting bookable resources: It requires that the applicants have the expertise in managing bookable resources and enabling the mapping functionality. It also focuses on setting geocoding, technician location racking, and pay rates & types. In addition, it covers managing time-off requests and defining resource groups.
  • Integrating other tools with Field Service: It includes utilizing Guides with work orders, setting & utilizing Remote Assist one-time calls, integrating Dynamics 365 Supply Chain Management, utilizing Power Automate flows for automating tasks & improving Dynamics 365 Field Service.

Managing Work Orders: This module measures the skills of the professionals in:

  • Describing the work order lifecycle: It covers setting work orders, stages of work order lifecycle, and booking status & work order status values.
  • Creating and managing work orders: It requires the competence in setting asset hierarchy & location on work orders, closing work orders, associating work orders & price lists, creating the work order from an opportunity or incident, utilizing core field service metrics dashboards.
  • Managing incidents: It includes adding service tasks and products & services to incidents as well as setting incident types and assigning prerequisite group templates to different incident types.
  • Creating and working with agreements: It focuses on creating bookings, invoices, and Service-level Agreements, among others.
  • Creating and utilizing inspections: It covers creating inspections and completing inspections via Field Service Mobile.

Scheduling and Dispatching Work Orders: As for the next section, the examinees need to show their proficiency in the following:

  • Managing scheduling options: The applicants should be able to explain use cases for the predictive work duration, predictive travel time, and appointment scheduling on Microsoft Outlook.
  • Implementing schedule boards: It covers the competence in setting schedule boards & implementing integrated map features.
  • Implementing the Schedule Assistant: It includes filtering data, troubleshooting schedule Assistant, and applying constraints to resource queries.
  • Optimizing resource scheduling: It focuses on explaining resource optimization processes as well as defining constraints & objectives.

Managing Field Service Mobility: This topic assesses the expertise of the students in:

  • Installing the mobile app: It covers the skills in identifying the pre-requisites and supported platforms as well as installing and signing into the Field Service Mobile application.
  • Setting the mobile app: It focuses on setting offline data & syncing filters as well as setting the steps for the Field Service Mobile apps.

Working with Purchasing and Inventory: The next subject area requires that the learners demonstrate their experience in the following:

  • Working with customer assets: It includes setting uses for the customer assets as well as configuring 3D asset models.
  • Working with warehouse and inventory: It focuses on reviewing product inventory, setting up warehouses & inventory, and adjusting inventory levels.
  • Working with purchasing and product returns: It covers explaining purchase order processes, creating purchase orders, and finalizing returns.

Implementing Connected Field Service: The last domain requires that the individuals have the following skills:

  • Describing use cases for the Internet of Things (IoT): It covers the competence in describing the IoT components and identifying the use cases for IoT.
  • Implementing the Connected Field Service with IoT Hub: It includes managing IoT devices and security roles for the Connected Field Service.

Career Opportunities

The professionals who nail Microsoft MB-240 along with Microsoft PL-200 will obtain the related certificate. With this certification, they can think about various positions, such as a Dynamics CRM Developer, a Dynamics 365 Functional Consultant, a Dynamics CRM Lead, and a Presales Consultant. The average salary outlook for these job roles is $72,000 per annum.

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