Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Certification Exam Practice Test Questions, Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate Exam Dumps

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The Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification validates the knowledge and skills of the candidates pertaining to managing work orders; configuring field service applications; configuring Microsoft Dataverse; creating apps with Power Apps; implementing Connected Field Service and Power Virtual Agents chat-bots; and managing inventory & purchasing, among others.

To earn this associate-level certification, the applicants must pass two exams, namely Microsoft PL-200 and MB-240. The target individuals for this certificate are the functional consultants who are responsible for the implementation and configuration of Dynamics 365 solutions for the customers. These professionals also implement solutions for the management of resources required to complete the lifecycle of field services. It is recommended that the candidates have at least 1-3 years of practical experience working as a Functional Consultant and implementing Dynamics 365 before going for the qualifying tests.

Exam Details

Each of the certification exams is 120 minutes long containing between 40 and 60 questions covering a range of various types. These may include scenario-based, active screen, drag and drop, multiple choice, best answer, short answer, and build list. The candidates can take the tests in the English language, and to get the certificate, they must earn at least 720 points out of 1000.

To register for these Microsoft tests, the applicants should pay the fee of $165 and schedule them with Pearson VUE. The details of registration and scheduling can be found on the official website. Microsoft offers the candidates great prep options on its platform. The learners can choose from paid instructor-led training courses as well as free learning paths. The first resource is delivered by the seasoned IT experts with a wealth of experience in the exam domains. The students can opt for the virtual class or classroom-style training. Those who do not have the budget to enroll for the instructor-led courses can explore free learning paths. There are fifteen different tutorials on the topics of the tests. Each tutorial comes with different modules that focus on the specific components of the subject areas.

Additionally, Microsoft offers the official practice tests, which are designed to help the candidates measure their level of preparedness for the certification exams. The students can also explore other reliable IT training platforms for valid prep resources, including simulated mock exams.

Exam Topics

Each certification exam has specific content that must be covered by the candidates while preparing for the test. It is important that you go through these topics before you choose the study materials and before you attempt the qualifying exams. This will help you better understand the scope to be covered and also give you an idea of how long you need to prepare. The highlights of the domains for Microsoft MB-240 are enumerated below:

Configuring the Applications for Field Service: 15-20%

• Configure the settings
• Configure the pricing for both products and services
• Configure the bookable resources
• Incorporate other tools with Field Service

Managing Work Orders: 15-20%

• Explain the lifecycle of the work order
• Create & manage the work orders
• Manage the incidents
• Create & management the agreements

Scheduling & Dispatching Work Orders: 25-30%

• Manage the scheduling selections
• Implement the schedule boards
• Implement the identified Schedule Assistant
• Optimize the resource scheduling
• Configure Universal Resource Scheduling

Managing Field Service Mobility: 10-15%

• Install & configure a mobile app
• Manage the mobile projects
• Customize a mobile app

Managing Inventory & Purchasing: 5-10%

• Managing the customer assets
• Managing the inventory & warehouses
• Managing the purchasing & product returns

Implementing the Connected Field Service: 10-15%

• Explain the use cases for IoT (Internet of Things)
• Implement the Connected Field Service with the Internet of Things Hub

The Microsoft PL-200 certification exam evaluates the skills and competence of the candidates in a range of technical skill areas. The topics covered under this test include the following:

Configuring the Microsoft Dataverse: 25-30%

• Managing the already existing data model
• Creating & managing the processes
• Configure the Dataverse
• Configuring the security settings

Developing Apps with the use of Power Apps: 20-25%

• Creating the model-driven applications
• Creating the canvas apps
• Creating the portal apps

Creating & Managing Power Automate: 25-20%

• Creating the flows
• Creating & managing the business process flows
• Building the desktop flows

Implementing Chat-Bots for Power Virtual Agents: 10-15%

• Creating the chat-bot
• Configuring the topics
• Configuring the entities

Integrating Power Apps with some other Applications & Services: 15-20%

• Integrating Power Business Intelligence with Power Apps
• Implementing the Artificial Intelligence Builder
• Integrating Power Apps with Microsoft 365

This is a brief outline of the topics contained in both the certification tests. The candidates should visit the exam webpages to download the official blueprints for the comprehensive details of the above-mentioned subject areas.

Career Advantages

The reputable organizations are always looking for the professionals with the relevant experience in the domains of the job roles that they are trying to fill. Apart from this expertise, they also look out for those individuals who are certified. If you are new to the industry, you stand a good chance of landing your first job even without any experience if you have a recognized certification on your resume. The Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certificate is one of the most renowned options. The certificate holders can explore a wide range of positions. Some of them are a Dynamics 365 Sales, Microsoft Dynamics 365 CRM Functional Consultant, a Microsoft Dynamics 365 Developer, a Microsoft Dynamics 365 Field Service Consultant, a Microsoft 365 Managed Services Associate, and a Customer Engineer, among others. The average remuneration for these titles amounts to $

Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification exam dumps from ExamLabs make it easier to pass your exam. Verified by IT Experts, the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate exam dumps, practice test questions and answers, study guide and video course is the complete solution to provide you with knowledge and experience required to pass this exam. With 98.4% Pass Rate, you will have nothing to worry about especially when you use Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate practice test questions & exam dumps to pass.

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